Luis Hernandez is an experienced Technical Support Specialist currently working at Webflow since January 2024, providing proactive support to enterprise customers and utilizing Zendesk data for trend analysis and workflow optimization. Prior to this role, Luis served as Technical Support Manager at Wix.com from April 2019 to November 2023, where oversight of bilingual team operations, coaching, and leveraging analytics tools such as Tableau and Salesforce were key responsibilities. Luis also held the positions of Senior Technical Support Specialist - Supervisor and Technical Support Specialist at Wix.com, focusing on managing multi-channel support, delivering tier 3 troubleshooting, and ensuring accurate documentation. Earlier experience includes working as a Smart Home Specialist at Best Buy from May 2016 to April 2019, where sales expertise in smart home technology was developed.
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