Fred L. is a seasoned CX and operations leader with a strong background in building high-performing, empowered teams. Currently serving as a Senior Manager at Webjet.com.au since 2024, Fred has previously held various roles including Service Management Director at CitiGlobal Realty & Development, Inc., and Sales & Service Center Manager at IASA, Inc. Fred's experience includes supervisory roles at United Airlines and Infosys, where they contributed to establishing significant service operations and achieving success in contact center initiatives.
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