Marc Hibbits

Marc Hibbits has extensive experience in technical support and escalation management across various organizations. Currently serving as Global Escalation Manager and previously as an Enterprise Support Engineer at Webroot since May 2017, Marc focuses on next-generation network and endpoint security solutions. Prior roles include working as a CSC ISS Server Response Engineer at Convergys, where support was provided for HPE ProLiant Servers in the Benelux and Nordic regions, and as an AHA iOS Advisor at Apple, offering assistance with Apple products and maintaining customer relationships. Marc began their career as a Technical Support Analyst at CPL Integrated Services and also contributed to AML and MiFID compliance at Dolmen Stockbrokers. Educationally, Marc holds a Bachelor of Science in Computing in Networking and Support from Dundalk Institute of Technology.