Shania Smith

Shania Smith is a Senior Account Manager at Webtrends Optimize, with experience dating back to April 2019 when Shania served as a Customer Success Manager at FEfundinfo. In this role, Shania acted as the key point of contact for primary accounts, ensuring high service levels within strict contractual parameters. Responsibilities included organizing and conducting meetings such as Quarterly Business Reviews (QBR), Service Level Agreement (SLA) discussions, and managing Open Call Logs, as well as analyzing data performance and ticket management to identify areas for improvement and present actionable trends.