Dave Lee is the Head of Innovations and Business Consulting at Connect, where they lead a team specializing in innovative solutions for customer communications challenges. Previously, they served as a Business Solutions Consultant and Programme Manager, delivering complex contact centre solutions for notable clients such as a major UK Water Company and a global Oil Company. Their career spans various roles, including Operations Director at Fluency Voice Technology, Professional Services Manager at Aspect Communications UK Ltd, and Programme Manager at Datapoint, showcasing a strong background in business solutions and managed services within the contact centre sector. Dave has a passion for transforming client business issues into tangible, effective solutions.
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