Luyolo Dungelo is a seasoned professional in the field of business services and technology, currently serving as a Business Services Manager at Connect since October 2022. Prior experience includes positions as a Senior Applications Consultant and Senior NICE Engineer at illation from January 2020 to September 2022, and as a Senior NICE Engineer at ATIO Pty Ltd from October 2018 to January 2020. Luyolo's career began at Dimension Data as a NICE Systems Engineer from December 2009 to September 2018, where responsibilities included maintaining and installing NICE Voice Recording Solutions and addressing customer service requests. Educational qualifications include a National Diploma in Software Development from Nelson Mandela University and a Verba Certification in Telephony Recording, along with a high school diploma from Umtata High School.
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