Paul Odayar is an experienced professional in the business process outsourcing sector, holding significant roles across various companies. As the Head of Operations at Capability BPO™ from September 2018 to August 2024, Paul led diverse operations in local debt collections, international sales, and customer care, focusing on strategic development and data analytics to enhance customer experience. Prior roles included Senior Strategy Manager at Capability BPO from September 2016 to August 2018, and QA and Training at Mr Price Group, where Paul developed training programs and scorecards. Notable achievements include winning the 'Employee of the Year' award in 2009 as a top Debt Collections Agent. Currently an Account Executive at Connect, Paul is responsible for client relationship management and solution delivery. Education credentials include diplomas and certifications in business management, contact center operations, and quality management.
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