Sally Hodgin is a Principal AI Consultant at Connect, specializing in supporting customer experience teams and contact centers with AI roadmap creation. They previously worked as Operations Lead and Client Delivery Lead at Elerian AI, where they implemented cutting-edge conversational AI for enterprise contact centers. Prior to that, Sally held roles in various organizations including Constellation AI as Operations Manager, and Mazars as an External Auditor. They studied Economics at The University of Manchester and have obtained multiple qualifications from the Chartered Management Institute and Conversational Academy.
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