Simon Dagnall is a Senior Business Analyst with over 15 years of experience in the Telecommunications and Financial Services sectors, having worked extensively with both Agile and Waterfall methodologies. Simon has expertise in Contact/Call Centre Transformation, CRM Enhancement, and Business Process Mapping and Improvement, and is PRINCE2 certified. Their professional history includes roles at RBS, HM Courts & Tribunals Service, and Virgin Media, and they currently serve as a Senior Business Analyst at Connect. As a Director at Siclops Consulting Ltd and a Consultant Business Analyst at Buckinghamshire Healthcare NHS Trust, Simon has demonstrated leadership and analytical skills throughout their career.
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