Troy Hinds

Troy Hinds is a seasoned technical professional with extensive experience in support and engineering roles. Currently serving as a Genesys Cloud Engineer at Connect since October 2021, Troy previously held positions at QPC as Technical Support Manager and Technical Consultant, overseeing the support team and enhancing customer satisfaction with various products including Genesys PureCloud. Additional experience includes technical support roles across multiple companies, providing effective IT solutions and training, while maintaining high standards of service. Troy possesses a strong technical background, evident from early roles at TNT Global Express and Pinewood Technologies, fostering a comprehensive understanding of IT systems and customer support dynamics.