Vikram SG is a Technical Lead at Connect, specializing in contact center telephony with over 17 years of experience in the field. Previously, they served as a Managed Services Engineer at NTT Ltd. and a Senior Technical Support Engineer at Avaya India Pvt Ltd, where they led the product support team and managed escalations. Vikram has also worked as an Operations Engineer at OnMobile Global Limited. They hold a Master of Science in Telecommunications and Software Engineering from the Birla Institute of Technology and Science, Pilani, and have completed a Full Stack Development program at Scaler.
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