Kai Moon is a seasoned customer success leader with extensive experience in building and scaling customer success functions for startups. They played a pivotal role at Acuity Financial Experts from 2019 to 2022, founding the Customer Success department and managing key client relationships. Further, at Fondo in 2022, Kai led a team of eight while reducing churn significantly and enhancing customer onboarding processes. Currently, they serve as the Head of Investor Success at Wefunder, contributing to customer engagement and satisfaction. Kai holds a Bachelor of Arts in Advertising from The University of Georgia, earned in 2015.
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