Heather Patrick

Heather Patrick is a seasoned professional in operations and customer success, currently serving as Senior Manager of Operations at WellSky since September 2022, where responsibilities include promoting customer relationships and success. Previous roles include Manager of Customer Success and Operations at Optum and Principal Customer Success Manager, focusing on customer retention and strategic planning in the complex Acute market segment. Heather's extensive experience spans multiple organizations, including naviHealth as a Senior Client Account Manager and CliniComp, Intl. as an Account Manager, as well as a decade at McKesson Health IT, where management of high-visibility clients and strategic planning were critical. Early career experience includes serving as Training and Development Manager at Highland Clinic, APMC, where implementation of training programs drove significant satisfaction and process improvements. Heather holds a Bachelor of Science in Psychology from LSU Shreveport.