Levya Aghasi

Levya Aghasi has a diverse work experience in the field of quality assurance and support.

Starting in 2013, at MAX Digital, Levya held the role of a Product Support Specialist, where they provided prompt solutions and troubleshooting for reported issues within a web application. They handled a high volume of incoming calls and emails, and escalated tickets to the relevant departments as needed.

In 2014, Levya transitioned to the role of a Data Quality Analyst at MAX Digital. They were responsible for providing level II data support and analyzing data using SQL queries to identify and resolve discrepancies and ensure overall data quality.

In 2015, Levya joined Beltone, where they began as an Application Support Analyst. In this role, they provided level I & II support for the company's web application and desktop software. They handled on-the-spot troubleshooting and problem-solving, both remotely and over the phone, and conducted comprehensive training for end-users and new hires.

At Beltone, Levya later moved into the role of a Software Quality Assurance Analyst in 2018. They worked with Agile methodology, participating in daily Scrum meetings and working in sprints. Levya was responsible for creating test cases and test plans for existing and future development using Microsoft Test Manager.

Most recently, in 2020, Levya started working at Wellspring Worldwide as a QA Analyst.

Throughout their work experience, Levya has demonstrated strong analytical skills, attention to detail, and the ability to provide effective support and solutions to various technical issues.

Levya Aghasi's education history includes attending Oakton College, where they pursued a degree in Computer Information Systems. They completed an Associate of Arts and Sciences (A.A.S.) in this field, although specific start and end years for their education are not provided.