Michael Diaz has extensive experience in customer success and management roles across various companies, starting with a foundation in customer service at Chase, where Michael advanced to a Customer Service Supervisor. Key positions include Senior Customer Success Manager at Punchh, Inc., and Sr. Customer Success Manager at Valimail. Notable achievements encompass managing customer care teams, driving KPIs, and successfully leading projects to enhance customer engagement and operational efficiency. Currently, Michael serves as a Punchh Platform Specialist at The Wendy's Company, focusing on project management and cross-team collaboration to ensure effective implementation of the Punchh platform.
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