Andrew P.

Andrew P. has a diverse work experience in the field of IT support. Andrew started their career at Natividad Medical Center as a Help Desk Support/IT Asset Management, where they handled user-reported difficulties with computer and telecom equipment. Andrew then worked at Cost Plus World Market as a Support Services Analyst, providing first-level technical support for retail information systems.

Andrew also gained experience at North East Medical Services as a Help Desk/Desktop Support, where they provided tier 1 and 2 support to staff at multiple clinics. Andrew then moved on to Stanford University's IT Services department before joining Monitise Americas as a Desktop Support Engineer, where they set up and configured Mac and Dell laptops.

Andrew continued to expand their skills at Prosper Marketplace as a Desktop Support Engineer, serving as the first point of contact for IT issues at the San Francisco office. Andrew then joined Yelp as an IT Site Support, assisting both engineering and sales teams with technical issues and implementing process improvements.

During their time at WePay, they held the positions of Desktop Support Specialist and System Administrator, contributing their expertise to the company's IT operations. Most recently, they worked at Carbon Health as an IT Support Engineer.

Overall, Andrew P. has a strong background in IT support, with experience in various organizations and responsibilities ranging from help desk support to system administration.

Andrew P. holds a Bachelor of Arts (B.A.) degree in Psychology from Chapman University. In 2014, they attended City College of San Francisco, where they studied CNIT - Cisco Network Academy. Andrew is currently pursuing a Master of Science (MS) degree in Computer Software Engineering from Maryville University of Saint Louis, which they are expected to complete by 2024.

In addition to their formal education, Andrew has obtained several certifications. In 2016, they earned the CompTIA Network+ certification from CompTIA. Andrew also holds certifications in various technological areas, including the Cisco certification CCNA: Enterprise Networking, Security, and Automation. Andrew has completed online courses on platforms such as Udemy and edX, covering topics such as Python programming, Linux command line scripting, and Okta. Furthermore, Andrew has earned badges in Jira Software and JQL (Jira Query Language) from Atlassian and LinkedIn. Andrew'smost recent certification achievement was in January 2023, when they obtained the "Intro to JQL in Jira Software Badge" from Atlassian.