West Thomas is a seasoned professional with extensive experience in technology and service management. They served as the IMT IL0 Technical Lead at Unify from 2006 to 2021 before moving to Black Box as a Solution Engineer from 2021 to 2025. Currently, West is the Technical and Service Director at Westbase.io, where they lead the strategic development and operational delivery of services across UK and international markets, focusing on optimizing performance and aligning operations with ITIL and ITSM best practices.
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