Moisés Picado

Moisés Picado is currently a Regional Operations Manager at Western Union, where they leverage their detail-oriented approach and technical skills to oversee agent implementation and enhance service quality. Previously, they served in various roles at Western Union, including Supervisor of Operations and Customer Advocate, where they focused on resolving escalated issues and performing root cause analysis. Earlier in their career, Moisés worked as a Super Prime Agent at SYKES and as a Technical Specialist at HP, providing IT support and customer service across multiple industries. With a continuous passion for learning and improvement, they excel in managing relationships and fostering team development.