Jacky Lam

Jacky Lam has extensive experience in the airline industry, having worked at WestJet since 2007, where current responsibilities include managing the baggage department and overseeing 40 frontline employees. Jacky has significant expertise in guest services, focusing on safety, employee development, and delivering a world-class guest experience. Previously held roles include Senior Guest Experience Manager, where Jacky led a team managing 350 union frontline staff, and Priority Service Manager, overseeing premium guest services. Jacky also has prior experience at TELUS as a Customer Service Sales Representative. Educational background includes attendance at Simon Fraser University from 2005 to 2006.