John Waller

John Waller is an experienced performance development manager currently leading a team of over 40 individuals at WestJet's Hub in Calgary, Canada. Since June 2015, John has held various roles, including Hub Duty Manager and Guest Service Manager, focusing on safety, engagement, and customer experience while fostering a caring workplace culture. Prior to these roles, John served as Operations Lead at WestJet Vacations Inc., managing over 1500 guests weekly and addressing customer service and guest recovery needs. Earlier experience includes being a Customer Services Agent at WestJet and a Laboratory Technician at Cawthron Institute, where data collection and environmental health were primary responsibilities. John is an alumnus of Henry Wisewood.