Abi Sood

Abi Sood is a senior IT leader currently serving as the Service Operations Manager at Westpac Group, where they lead and manage critical CRM applications supporting over a million customer interactions. With hands-on experience in Service Integration and Management, IT Operations, and Business Operations Management, Abi has developed and led global teams of over 40 professionals. They previously held roles at organizations such as the Reserve Bank of Australia, Pepper Financial Services, and Breville, focusing on service management transformations and vendor partnerships. Abi holds a Bachelor of Information Systems with a focus on Project Management from Western Sydney University.