Bridget Burton is currently the Head of Customer, Change & Capability at Westpac, bringing over 20 years of global experience in Customer Experience and Transformation leadership. Previously, Bridget held significant roles at MLC Life Insurance and National Australia Bank, where they built and led large teams focused on customer experience design and digital transformation. With a proven track record in consulting and agency environments, Bridget has successfully driven customer-led initiatives across various sectors, advocating for seamless customer experiences and fostering inclusive, high-performing teams. Their leadership style emphasizes transparency and collaboration, aimed at enhancing both employee and customer engagement.
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