Dan Anderson is an experienced service design professional with a robust background in leading design initiatives across various organizations. Notable positions include Senior Consultant - Service Design at Bound from December 2024 to September 2025, and significant roles at Westpac, including Principal Service Designer and Service Design Lead, where responsibilities involved the Customer Journey Lab and Customer Strategy & Value Proposition teams. Dan also served as a Senior Service Designer at Optus and the NSW Department of Customer Service, and was a Design Lead at Tiller Design Pty Ltd. In addition to practical experience, Dan has pursued education in service design and behavioral economics, earning a Bachelor in Industrial Design (Hons) and various graduate certificates from the University of Technology Sydney.
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