Eileen Phu

Eileen Phu is the Head of ITSM Practice at Westpac, where they focus on fostering a customer-centric culture and leveraging Service Management to drive success. Previously, Eileen held various leadership roles at AMP, including IT Development Manager and Manager of the Service Management Office, where they implemented strategies to enhance customer experience and operational efficiency. With a background as an Analyst Programmer at IBM and experience in service management at the NSW Department of Education, Eileen has a proven track record in leading and motivating teams to achieve high performance. Eileen’s expertise in Service Management and Emotional Intelligence informs their collaborative leadership style, enabling the delivery of impactful results throughout their career.