Fiona Daniel

Fiona Daniel (Palmer) is an experienced professional in customer relations and administration, with a career at Westpac spanning over 16 years. Beginning as a Customer Manager, Fiona provided staff with tools to effectively address customer concerns and engaged with senior management. Transitioning to roles such as Eft Disputes Officer and Credit Card Disputes Senior Member, Fiona honed skills in investigating electronic transactions and managing customer disputes. As a Customer Insights Manager, Fiona focused on process improvement and enhancing the customer experience. Currently serving as a Moment’s Administration Banker at Westpac Group, Fiona continues to perform a variety of administrative and specialist tasks.