Janelle Howe

Janelle Howe has over a decade of experience at Westpac, currently serving as Head of Service Management Platforms since April 2013. Janelle's roles have included Business Manager, Program Director for Infrastructure Transformation, and Head of Technology Workforce Transformation, showcasing a strong focus on service management and operational leadership. Additionally, Janelle held the position of Head of Service Operations at Westpac Banking Group from December 2020 to June 2022. Earlier positions at Westpac from 2008 to 2013 encompassed leadership in technology processes, applications continuous improvement, service management strategy and change, and service delivery for customer and banking solutions, demonstrating a comprehensive background in technology and service management.