Nick Walker is an experienced professional in customer experience and program management with a comprehensive background spanning over two decades. Currently serving as the Customer Programs & Insights Lead at Westpac since August 2022, Nick previously acted as the Customer Experience Manager at Mirvac from February 2015 to August 2022, where leadership responsibilities included a team of six and oversight of customer satisfaction, CRM solutions, and vendor relationships. Prior roles include General Manager of Customer Experience at Telstra, manager positions at American Express and GE Money, and analyst roles at SingTel Optus and Centrica Gas & Telecommunications. Nick holds a Graduate Certificate in Business Administration and Management from the Australian Institute of Management.
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