Ritesh Shetty is a seasoned professional with extensive experience in service management and technical solutions within the IT sector. Currently serving as a Senior Service Manager at Westpac, Ritesh leads the Observability, Monitoring & Event Management Practice. Previously, Ritesh held the position of Technical Solutions Engineer Lead at Dynatrace, where valuable contributions included providing updates on key performance indicators and ensuring customer satisfaction for high-profile clients. Additional roles include Monitoring Solutions Consultant at Commonwealth Bank and IT Engineer Staff Manager at Qualcomm, where Ritesh managed Global Monitoring Tools accounts and established a high-performing Site Reliability Engineering team. Ritesh's career also includes experience as a Systems Management Specialist at IBM and a Systems Management Consultant at Wipro Technologies, highlighting a strong background in infrastructure management and project leadership. Ritesh holds a Bachelor of Technology in Electrical and Electronics Engineering.
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