Simone Maharaj

Simone Maharaj is a senior manager focused on Digital Banking Performance and Operations at Westpac, where they leverage extensive experience in business analysis, project management, and customer experience design. Previously, they held roles at FNB South Africa, including Head of Client Experience in Commercial Digital Banking and Project Manager leading CX design initiatives. Simone earned a Master of Commerce in Business Management and a Bachelor of Commerce Honours in Economics from the University of Johannesburg, alongside a Bachelor of Science in Mathematical Science with a specialization in financial orientation. They have been recognized for academic excellence and have contributed to the field with a publication on digital banking challenges.