Simone O'Carroll

Simone O'Carroll is an Associate Director of Customer Insights & Advocacy at Westpac, a position held since January 2022, where responsibilities include overseeing customer insights for the Westpac Institutional Bank. Prior to this role, Simone was a Manager of Customer Advocacy and Complaints at Westpac Institutional Bank. Simone's extensive background includes over a decade at Roy Morgan Research, serving as Account Director for Finance, Senior Account Manager for Media, and Account Manager for Media. In these roles, Simone managed commercial relationships with major banks, analyzed customer insights, and showcased market trends in various media sectors. Educational qualifications include a Bachelor of Arts and Bachelor of Commerce with a focus on Marketing, Accounting, and Sociology from the University of Sydney, as well as completion of HSC education at Barker College.