Will Kwan is an Executive Manager currently leading Incident and Crisis Management at Westpac since 2025. Previously, they held multiple roles at J.P. Morgan from 2019 to 2024, including APAC Regional Manager for Merchant Services and Major Incident Lead in Global Technology Infrastructure. Will began their career at QBE Insurance, where from 2008 to 2011, they managed Desktop and Field Support Services and led a client services team. They earned a degree in Science, Mathematics, and Computing from the University of New South Wales, completing their studies in 2000.
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