Ellen Viles

Ellen Viles has over 30 years of experience in customer support and management roles, currently serving as Senior Support Manager and Team Lead for customer support at WestRock Company since 2016, where responsibilities include managing the largest global account and directing a customer service team to optimize transportation for numerous locations. Prior experience at MeadWestvaco involved leading teams to efficiently execute customer projects and managing key beverage accounts, while initial roles included customer service and sales support, ensuring on-time deliveries and overall customer satisfaction. Ellen's career began with Music Operating Services, handling customer service and purchasing for music products. A high school diploma was obtained from Savanna High School.