Leonardo Souza

Leonardo Souza currently serves as a Senior Community Associate at WeWork, where responsibilities include conducting proactive check-ins with members and making strategic decisions based on NPS analysis to enhance member experiences. Previous positions include Front Desk Associate at WeWork, where duties encompassed managing the Community Bar and handling visitor check-ins and check-outs, as well as internships in Customer Care at Nissan Fuji Japan and Amazon VW, focusing on back-office support and payment processing. Additional experience as a Store Assistant at Cobasi involved store organization, cash handling, and customer service. Leonardo holds a degree in Business Management from Fatec Cotia and completed a professional administration program at Colégio Rio Branco.