Gerald Hickox is an experienced Data Center Operations Technician at WEX since August 2019, responsible for maintaining the integrity of data center operations, monitoring infrastructure components, and executing batch schedules. Prior roles include positions as a Computer Operator and IT Systems Operator across various organizations, showcasing expertise in IBM Mainframe environments, help desk support, and incident ticket management. Gerald has a solid background in using multiple scheduling tools, including BMC Control M and ServiceNow, along with a history of providing reliable support in 24/7 data center settings. Gerald's educational background includes studies at Daniel Webster College and Mass Bay Community College.
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