James Peterson

James Peterson has extensive experience in customer service and project management spanning over two decades. Starting as a Customer Service Representative at MBNA America and CIGNA, Peterson demonstrated strong customer engagement skills. Progressing to roles such as Account Manager and Technical Project Manager at Unum, responsibilities included managing delinquent accounts, leading teams in software development, and mentoring peers. At WEX, as a Senior Manager and later as Director of Client Services, Peterson managed relationships with large financial institutions, implemented efficient onboarding processes, and drove Salesforce adoption, contributing to improved operational effectiveness. Educational background includes a Bachelor of Arts in History from the University of Maine.