Kathleen Doten

Kathleen Doten is an experienced professional with a diverse background in workforce management, customer care, and finance. Currently serving as a Work Force Management Analyst and Senior Team Leader at WEX since March 2014, Kathleen oversees a team of 14-20 Credit/Collection Specialists to minimize bad debt within fleet fuel card portfolios. Previously, Kathleen held the position of Director of Customer Care and Technical Support at Time Warner Cable Business Class, where management of a 32-agent call center supported over 15,000 business customers. Kathleen's extensive experience at Time Warner Cable includes roles as Senior Analyst in Customer Care and Controller/Finance Manager, focusing on customer call analysis and accounting processes. Additionally, Kathleen contributed to academia as an Adjunct Instructor at Husson University and gained early experience as a Group Insurance Accountant/Financial Consultant at John Hancock. Kathleen earned an MBA from Southern New Hampshire University and holds a BS in Business Administration from the University of Maine.