Melissa Johnson is a skilled Customer Solutions Specialist at WEX since December 2021, managing over 90 calls per shift to assist merchants, drivers, and fleet managers with inquiries related to invoices and payments, utilizing platforms such as Salesforce and PeopleSoft. Prior experience includes serving as an Adoption Specialist at the Life Management Center of NW Florida, where compliance and documentation for adoption processes were managed, and as a Stock Manager at Crocs, overseeing inventory operations and team management. Additional roles at First Choice Physical Therapy, Children's Service Center of Wyoming Valley, Inc., and Devereux Advanced Behavioral Health have provided extensive experience in customer service, behavioral health support, and administrative duties. Melissa holds dual Bachelor of Arts degrees in Sociology and Criminal Justice from King's College, completed in May 2011.
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