Mike Spencer is a Senior UX Researcher currently at WEX, where they independently conduct research and lead collaborative design thinking sessions. With extensive experience, Mike has previously held positions at SingleStore, U.S. Bank, and BMC Software, focusing on user-centered innovation and research methodologies. They earned a Ph.D. in American Studies from Michigan State University and possess multiple degrees in related fields, enhancing their expertise in UX research. Through their work, Mike has significantly improved customer satisfaction and contributed to product advancements across various organizations.
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