Pavan Kumar Desai

Pavan Kumar Desai is an SRE Manager at WEX with over 15 years of experience in technology operations and service management. Previously, they served as a Manager at Lowe's India, where they led a team of 25 engineers and significantly improved service metrics, achieving a customer satisfaction rating of 95%. Pavan has held various roles throughout their career, including positions at HCL Technologies and Accenture, where they managed critical incident resolution and led infrastructure support teams. They hold a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from St. Martin's Engineering College, earned in 2009.