Shellie P.

Shellie P. is a seasoned professional in customer service and data analysis, currently working as a Customer Service Specialist at WEX since May 2025. Prior experience includes serving as an AI Content Analyst at GlobalLogic, focusing on enhancing AI systems and analyzing data for trends, and as a Customer Success representative at PowerPhone, where retention was increased by 12% across 12 states. Shellie P. also worked as a Business Execution Consultant for Wells Fargo and held the position of Senior Financial Coordinator at Family Trust, ensuring accurate documentation and budget management. Additionally, experience as a Customer Service Specialist at YRC Freight highlighted strong communication skills with a high customer satisfaction rating. Educational qualifications include a Master of Science in Criminal Justice Administration and Security and a Bachelor of Science in Business Management, both from the University of Phoenix.