Ric Smith is an experienced contact center and technical support manager with a diverse background in the telecommunications and customer service industries. Currently serving as the Contact Center Manager at Whataburger since March 2016, Ric has previously held significant roles at Conduit Global, where a notable achievement included launching a substantial inbound technical support center for Verizon's FiOS product. Other key positions include Director of Technical Support at Time Warner Cable and Senior Manager of Enterprise Field Services at MCI Worldcom, demonstrating strong leadership in managing operations and teams. Additionally, Ric contributed as a volunteer at Community Bible Church and has technical experience from earlier roles at Novell.
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