Matt Scheffert is a seasoned professional in customer experience and operations management, currently serving as a Customer Experience Supervisor at Whatnot since September 2023. Prior to this role, Matt held various positions at Ring from June 2018 to September 2023, including Social Care Supervisor, where Matt focused on enhancing neighbor experiences, and Advanced Technical Support Supervisor, managing a team of agents handling escalated issues. Matt's experience also includes a Service Delivery Manager role at AllSafe IT, overseeing global IT support teams, and a progression from Team Lead to Global Customer Operations Manager at Weebly, where significant initiatives included implementing multilingual support and enhancing performance tracking. With a foundational role as a Consultant at Sogeti Group and a Store Manager title at Blockbuster, Matt brings extensive expertise in team development, customer service, and operational efficiency. Matt earned a BA in Media Studies from Buena Vista University from 2003 to 2007.
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