Alexis Bowman is an experienced customer support professional with a strong track record in training management and client satisfaction. Currently serving as a Customer Support Training Manager at Wheel since May 2021, Alexis has significantly improved first-ticket resolution rates by 25% and managed training for 25 different client lines. Previous roles include Support Associate at Wheel, where Alexis handled over 60 tickets daily and achieved a 95% customer satisfaction score, and Customer Service Representative at Riverside Insights, providing technical assistance and trend analysis. Additional experience spans positions at Apria, Omada Health, American Express, Enterprise Rent-A-Car, Holiday Inn Express, and Tmobile, showcasing a consistent commitment to enhancing customer engagement and operational efficiency. Educational credentials include an Associate's degree in Health Administration from Augusta Technical College, a Project Management certificate from Coursera, and a Bachelor of Applied Science in Health Information Administration from Capella University.
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