Jeff Sproat

Jeff Sproat is an experienced professional in contact center management and automotive service. Currently serving as the Director of Contact Center Automation at Wheels, Inc. since January 2023, Jeff previously held various leadership roles at Donlen, including Director of Maintenance Contact Center and Manager of Maintenance Contact Center, where responsibilities included staffing forecasts, team management, and customer service operations. Jeff began their career at Jiffy Lube as an Assistant Store Manager, managing operations and inventory. Jeff holds a Certificate in Automotive Engineering Technology/Technician from Universal Technical Institute, Inc., and graduated from Naperville Central High School.