Celena W.

Celena W. serves as the Director of Service Quality at Wheels Up, a position held since March 2023, where leadership of the Flight Concierge team involves overseeing hiring, promotions, and performance evaluations while driving service excellence. Prior to this, Celena held the role of Global Customer Care Manager at Iron Mountain Iron Cloud from July 2021 to March 2023, focusing on executing business strategies for Global Support Operations and enhancing customer experience. Previously, Celena was Call Center Operations Manager at MICHELIN Connected Fleet from November 2016 to July 2021, overseeing personnel management and ensuring high-quality service standards. Celena's earlier roles included Client Success Manager and Field Services Account Manager. Academic credentials include a Bachelor of Business Administration in Hospitality Management/Event Planning and an Associate of Science in Business Administration, both from Georgia State University and its Perimeter College.