Linnea Olson is currently the Director of Customer Experience at When I Work and has been instrumental in building and leading a Customer Operations team focused on enhancing the Customer Experience throughout the Customer Lifecycle. Linnea previously served as a Senior Customer Operations Manager at Apollo.io, managing a substantial book of business and overseeing customer success operations. Linnea's tenure at Jamf included roles such as Manager of Global Customer Programs, where they led a remote team and implemented innovative frameworks that improved customer engagement metrics. Additionally, Linnea has contributed to the Frogtown Food Shelf as a board member since 2025 and holds certifications including Gainsight Associate Certified and Certified Product Owner.
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