Dan Norman

Dan Norman is an experienced Project and Change Manager at Which?, with a career spanning from January 2019 to the present. In this role, Dan has progressed through several positions including Junior Project and Change Manager, Junior Project Manager, and Business Improvement Coordinator, where responsibilities included handling complaints and utilizing management information to identify root causes and trends. Prior to Which?, Dan worked at British Gas from August 2015 to January 2019, serving as a Subject Matter Expert in Customer Relations, focusing on continuous improvement and operational efficiency through comprehensive analysis of complaint subjects, as well as working as a Complaints Handler managing contract-related issues.