Karla Duarte

Karla Duarte is the Head of Business Planning at Which? Consumer Association, where they manage the development of organizational strategy and annual objectives. They were previously a Senior Programme Manager and contributed to establishing the Programme Management Office, focusing on business planning and performance monitoring. Karla has extensive experience in senior stakeholder management across public, private, and charity sectors, specializing in OKR implementation and change management. Their educational background includes a BA in Political Science and History, an MBA in Organizational Behaviour, and a PhD in Organizational Behaviour.