Andrew Ruston

Andrew Ruston is an experienced management professional with a strong background in operational and transformational project management across various sectors. Currently serving as the Operating Model Development Manager at Whitbread, Andrew has been instrumental in stabilizing the Customer Contact center during the COVID-19 pandemic and is now focused on shaping the future vision and strategy for global customer contact within Premier Inn. Prior roles include Programme Manager at Whitbread, where Andrew successfully oversaw critical workstreams during the separation of Costa, and Transformation Programme Manager at Tesco, driving key projects in cost management and promotions. Andrew's early career included significant project management roles at Capita Financial Group, Nokia, and IBM, complemented by a 1st Class BA Hons degree in Design and Management from Nottingham Trent University.