Darren Phillips is a Senior IT Service Delivery Manager with over 18 years of experience in IT Service Delivery and Operations. They have successfully led high-performing teams at companies such as Whitbread, Volkswagen Group, and Costa Coffee, driving transformation, efficiency, and customer satisfaction. Currently positioned at Whitbread, Darren is focused on optimizing IT operations and aligning them with strategic business goals. Their expertise includes ITIL, ServiceNow, and cloud infrastructure, with a proven track record of managing substantial budgets and delivering significant cost-saving initiatives.
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